Even when you call them to give them money their service is pathetic

My credit card details have changed. Today is the 3rd time in the past weeks that I have called Vodacom Subscriber Collections to update these details. Both previous times they told me that a different team has to call me to do so and that they will call me forthwith. I cannot be transferred to them apparently. Needless to say, no call. Today I tried again, and after wasting my time clicking through their multiple IVR steps and listening to all their POPI and Pandemic messaging I got cut off by the agent you eventually answered. Ridiculous. Even when you call them to give them money their service is pathetic.