Even Vodacom Service team not returning calls

Next month will be one year that i will be on Vodacom interm solution awaiting fibre. This is my 3rd complaint as not even Vodacoms customer service team are coming back to me. Can you believe that not even Vodacom can say who needs to complete installation. Last Call i received from them was 27 March and message " i have escalated and expect a call". to date nothing. Fibre wires installed on sidewalk, paving lifted came in and around complex and around all units, that happened more than 6 months ago but still on interm solution. I am forced to pay for something i did not sign up for. signed for fibre uncapped but forced to pay Vodacom additional 600 pm for more data as this interm is almost a year. I now need answers. Can i possibly have Mr Shameel Joosub's email as to contact him directly to assist in resolving this everlasting issue. How is this treating a customer fairly?