1 reviews | Active since Apr 2017

26 Apr 2017, 08:58

Even the Janitor won't answer me!

<p>Since Dwecember 2016 when I renewed my contract, my account has been scrambeld. I can't recharge on account, see my night owl balances.</p> <p>I have a litany of emails, hours on the phone all to no avail. Two nweeks past I travelled to Vodacom, Midrand. Eventually I was attended to and I spent 90 minutes with the Customer Care agent. The interlude was pleasant but as of this morning, still no improvement in their service.</p> <p>I have repeatedly asked for information to cancel this contract, but no answer/advice there either.</p>

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Replies (1)
Vodacom
Vodacom's reply26 Apr 2017, 10:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team