Hellopeter
Share Your Experience

1 reviews | Active since Aug 2016

28 May 2018, 12:42

Even the dead dont get rest from Vodacom.

Its been almost 4 months since I notified you of my mother's death and sent you all the relevant documentation.

I have mailed the following email address on the following dates: ********** ********** **********

14th Feb 14 March 16 March 19 March 25 March 26 March (x2) 15 May 16 May 25th May 28th May

In April 4 calls were made.

The average number of times you try to call her a day- THREE.

Documents sent: Notice of death Executors letter ID of deceased ID of executor Abridged death certificate

Ive also indicated what I want to happen to the account.

I can send my own blood sample too if you'd like.

0
Replies (2)
Vodacom
Vodacom's reply28 May 2018, 13:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

's update29 May 2018, 07:14
Reviewer Update
Wow, finally someone is aware of the complaint... Its only taken 3.5 months. Note that I am by no means bothered by this other than the constant calls. Considering that all the debt allocated to her by you guys happened after her death. You just making more work for your accountants. I have already spoken to 5 of your consultants and not to mention the many times Ive had to supply the same documents to the same email adresses. Heres an idea, Vodacom can literally solve the South African unemployment issue if they actually employed enough people to service the needs of their customers and cut a little of the execs paychecks. #justathought