Even the Consultants don't know whats going on

I cannot understand how its possible that nobody can tell me on a month to month basis what i'm paying for on my contract????

How has my contract been upgraded and i'm STILL paying for two handsets??? Why is this not explained to customers? you expect us to upgrade our contracts, thinking that our previous contracts are completed (24 months) but 3 months later, we are still paying for two handsets? does this make sense to anyone? Why is an upgrade on a contract even allowed before the contract is up??

I cannot wait to leave this contract, too bad i cant cancel this new one because the amount is so high!

Ridiculous!