Even the complaints team is failing

Firstly I want everything to be sent to me via emails as the calls are just fluff with no action!

I last got feedback from Simone 2 days ago she promised to call me later that day and also Deon(on Monday) that deals with he Hello Peter complaint said he would call me on Tuesday to ensure that my claim is done. It Thursday, and no-one has gotten back to me 16 days later since I logged a claim that is supposed to 48 hours.

I thanked Simone for keeping me updated on Tuesday morning but I guess I spoke to soon because that was the last I heard from her. Salome my so called assessor has also gone silent.

Honestly this verification with the Municipality thing could have been easily resolved if things were done with the promised TAT of 48 hours because I could have gone there and got the required whilst I was in Malamulele but to come back 2 weeks later when I am back in Pretoria to ask that I or anyone go back to the municipality is really uncalled for. A step we didn't even know exited or had to be done as VODACOM LIFE are the only one's asking us to do things. My cousins claimed and used that money from the funeral the week of the funeral as other insurers didn't request for this hence no-one had to go to the municipality.

I was such an advocate of Vodacom Life with those around me but this entire thing has left such a bitter taste in my mouth. I have spent so much time on data and calls trying to get resolve and still we are here 16 days later The policy number: