Even the Complaints team cant help

I recently wrote a review regarding the level of service received at the Phoenix Plaza Vodacom Shop, hoping that it would prompt the customer complaints team to take action. All I received was an automated reponse (a copy and paste, as I have read other people's reviews receiving the same lame response)

I was promised that they will be in contact.... here I am...still waiting.

Think you people are still on holiday or something. FYI - I had to cough up over R1000 to sort Vodacom's mess! Apparently it is required for the number to go on to prepaid???? Like how is that even possible