Even more *********** than I thought

So after being assured that a technician would come out to me on Friday, I had to cancel my plans and make myself available only for no one to pitch up. I called in that evening to ask why no one came out to me and was assured someone would come out to me the next day. I cancelled all my Saturday plans and I reached out at 8am on Saturday to the Vodacom consultant that was assisting me and stayed in contact for an update every hour only to once again not have a technician come out to me. I've been a Vodacom customer for over 2 years and I have now been without fibre for 24 days thats is THREE AND A HALF WEEKS. Not one or two or three days but over THREE AND A HALF WEEKS!!!! What's even more despicable is that for the almost ONE FULL MONTH that I have not had fibre, I am still paying for the service. So I am being debited IN FULL for a service that I am not receiving. I am keeping very accurate records of all calls, reference numbers, emails and names of consultants so that should I lose my job due to having no fibre connectivity that results in me not being able to do my job remotely then I will ensure Vodacom is held responsible as I am PAYING for a service that I am not receiving.