1 reviews | Active since Mar 2012
Even if you escalate you get no Response- Useless!!!!!
Vodacom has been billing me for over 6 months more than R300.00 extra. I have called the call center which is useless and should not even exist because nothing happens. My SR number is 180328-****11 . I then escalated to a ********** Who has never responded to my mail and she is supposed to be the escalated person, so if this is Vodacom senior people it is shocking what type of organisation Vodacom is. I just want my refund and my billing corrected. I do not know what do do anymore, I have to know seek legal advise at my cost which I will make Vodacom liable for. There is zero customer service from this company.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)