PB
Paul B

1 reviews | Active since Aug 2016

17 Jul 2019, 19:07

Even after I have left the network, Vodacom is still trying to bill me

I was billed exorbitant amounts by Vodacom, so decided to leave the network. I ported my number to another cell network and then several months later, notwithstanding that my account was zero at the time of departing, they come back with additional billings. I have refused to pay the additional billings as a matter of principle.

0
Replies (3)
Vodacom
Vodacom's reply18 Jul 2019, 07:41
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team 
PB
Paul B's update25 Jul 2019, 12:03
Reviewer Update
Hi Vodacom, has anyone tried to contact me? I am currently aboard and will be back tomorrow. Please can you get the consultant to make contact with me tomorrow?
PB
Paul B's update29 Jul 2019, 13:14
Reviewer Update
Please can Vodacom contact me; unfortunately this is my frustration is that I bounce around call centres trying to get a knowledgable reply.