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1 reviews | Active since Nov 2019

13 Jul 2021, 09:51

Even After Cancelling A Contract - They hire MDB to hassle me -

You have handed me over to MDB attorneys - Contract has been cancelled over a year ago - Feedback with regards to the service request with reference number ***, is as follow:

"We Cancelled the 20GB Top Up Data package for the number *** as per the Letter received from the Chatz Vodacom Sunninghill store."

Our records the 20GB Top Up Data Contract for the number *** was Cancelled on 2020-05-20 at 15:57:45.

Your Order reference number is as follow: ***

Now you are threatening to blacklist me - This is abhorrent behavior - An average of 3 calls a day - For a contract that doesn't exist - Please Assist - This is such bad service -

0
Replies (1)
Vodacom
Vodacom's reply13 Jul 2021, 10:25
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team