Evaluate what service?

I got behind on my Vodacom account because my debit order was never changed. I then paid the arrears amount in full at a Vodacom shop - I have 2 numbers on 1 contract, my contract is working the other still suspended. I tried calling Vodacom after about 30 minutes I got hold of a consultant who transferred me to upgrades (I qualify for upgrades on both but because of late payment they can't upgrade me in store), I tried to upgrade online - no feedback, I sent e-mails - no feedback, all I hear when I call is so stay on the line & evaluate the service I received. . . . . then get transferred and then the call cuts. I wonder if I will received feedback on this seeing that I have not received any reply from them. I left my alternative contact number asking them to call me on my cell & not the tablets on the contract but no.......