Ethical Behaviour - I dont think so!

Yesterday I ran out of data bundle on my Vodacom contract, I know that as soon as I am charged out of bundle rates the cost is astronomical. I tried to purchased a data bundle via the *111# service, normally I would receive an sms to confirm the purchase which I did not last night. So thinking I had done something wrong I purchased more, to no avail. In light of this I went onto the Vodacom.mobi site and bought some more, still no confirmation. So I check my bill for this month only to find all three purchases appear on my account without any additional data being load on my account - This morning I contact Vodacom (111) to sort out the problem and am duly told there is a problem with the purchasing of data bundles - The consultant then told me that until the problem has been resolved I would still be charged out of bundle rates - even if I have purchased data bundles and that I should switch off all my data until it has been resolved - not possible as I work remotely. I find this unacceptable and ********* that I have made a purchase (3 times) Vodacom should make sure that I am charged data bundle rates for my usage once their system problem is sorted - I should not be penalized.