NV
Ndubo V

1 reviews | Active since Oct 2021

05 Oct 2021, 22:07

Eskom electricity coupons by vodacom

I bought an electricity coupon which showed that if I pay R39.00 I will get R50 electricity which I found on the vodacom app under vodabuck store on the food & household items.I was provided a number to dial together with the voucher pin which expires after 2 days so the code I was given kept giving me an error after searching for my municipality.when I called vodacom I was told to call Eskom.I called eskom & their respond was that Vodacom has no partnership or whatsoever with Eskom he said I've been ****med by vodacom said the Eskom agent.Which I wouldn't be that much suprised as at the beginning of september 2021 I was told that I have won an entry to win 100k in August 2021 which doesn't make sense.so either vodacom is busy ******** its customer or someone is not sure what their company is selling and another thing vodacom agent seemed to not understand what I was talking about.someone please assist as I lost money between one of this company.I even have proof of both incidents.

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Replies (2)
Vodacom
Vodacom's reply06 Oct 2021, 07:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NV
Ndubo V's update08 Oct 2021, 12:40
Reviewer Update
Big up's to a consultant called Marlon he called me to resolve my query & it was sorted.thank u again