EB
Elle B
1 reviews | Active since Mar 2022
01 Jun 2023, 19:25
ESIM TECH TEAM NOT ASSISTING WITH A CONFIRMATION CODE
I have been waiting for Vodacom’s technical team to provide me with my confirmation code of my esim after the sim swop a week ago.
There’s no service response to resolve the matter.
The Pretoria staff has been phenomenal in attempting to assist and Chad at the V & A has simply started to ignore my request for help. I have been without service for a week on my data contract.
If this plea is going to be another unresolved beg for assistance, I will finally loose all my faith in Vodacom.
The ideal solution would be for the Tech dept to resolve the matter and send me my confirmation code in order to link my esim to my iPhone.
Helpful (0)
Replies (2)0
Replies (2)EB
Elle B's updateReviewer Update
02 Jun 2023, 09:36Thank you Vodacom.
The cell number in question is ***.
I would appreciate the confirmation code to be sent to ***.
Kind regards,
Elle
The cell number in question is ***.
I would appreciate the confirmation code to be sent to ***.
Kind regards,
Elle
EB
Elle B's update02 Jun 2023, 09:36
Reviewer Update
Thank you Vodacom.
The cell number in question is ***.
I would appreciate the confirmation code to be sent to ***.
Kind regards,
Elle
The cell number in question is ***.
I would appreciate the confirmation code to be sent to ***.
Kind regards,
Elle
EB
Elle B's updateReviewer Update
03 Jun 2023, 06:33Thank you very much for Marlon who resolved my concern.
Please thank Vera and Darren in Pretoria for their fantastic support. They were relying on the tech team to assist, but I had to escalate the matter as it took a week to resolve.
I am very happy with the outcome and that the matter was resolved. Thank you.
Please thank Vera and Darren in Pretoria for their fantastic support. They were relying on the tech team to assist, but I had to escalate the matter as it took a week to resolve.
I am very happy with the outcome and that the matter was resolved. Thank you.
EB
Elle B's update03 Jun 2023, 06:33
Reviewer Update
Thank you very much for Marlon who resolved my concern.
Please thank Vera and Darren in Pretoria for their fantastic support. They were relying on the tech team to assist, but I had to escalate the matter as it took a week to resolve.
I am very happy with the outcome and that the matter was resolved. Thank you.
Please thank Vera and Darren in Pretoria for their fantastic support. They were relying on the tech team to assist, but I had to escalate the matter as it took a week to resolve.
I am very happy with the outcome and that the matter was resolved. Thank you.