eSim swap struggle

Hi Vodacom

Hope this email find you well. I have been trying to do a eSim Swamp on my number; ***. I have not be to successfully do a eSim swamp because the consultants pick up certains flags on my profile. From my understanding the flags were created when my number was hacked. I’m grateful for the flag because I understand its there to protect me however its now making my life difficult. Its been two weeks of me trying to get the flags removed and each time is a struggle. The time I was told to call 135; which I did and the consultant confirmed that the one of flags was removed and the second flag can only be removed at the store. I go to the store in Mthatha plaza and consultant (with the help of the call centre) tries to get the flag removed and ends up sending an email (don’t know where) to request for the flag to be removed. Haven’t received any feedback from the Mthatha branch. Out of frustration I visited the Cresta branch and requested them to assist me. The lady at the branch confirmed that I’m sorted and produced a slip with a QR code to activate the eSim swamp. Today is exactly 2 weeks since I started with this exercise and I’m still not able to do a eSim swamp. I’m writing to request your urgent assistance with regards to this matter. Its not fair for me to struggle with this.