NH
Nomzamo H
1 reviews | Active since Dec 2022
20 Apr 2026, 14:37
eSIM purchase
Vodacom online service is horrible, I bought an eSIM on your website last week and I have been battling to activate it, I called customer care and they are telling me to go in store, now you guys want me to purchase another eSIM again, how will I be refunded for the one I already bought???
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Replies (2)
Vodacom's replyOfficial
21 Apr 2026, 07:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Apr 2026, 07:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Apr 2026, 08:49Dear Nomzamo.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we can identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we can identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Apr 2026, 08:49
Official
Dear Nomzamo.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we can identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we can identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team
Best regards,