eSIM not working on brand new Samsung
The below is stated on your website:
Vodacom supports all eSIM enabled devices.
Yet, I have bought a Samsung Flip 6 only to be told that Vodacom cannot support the eSIM on my device. I have always had a device that had dual sim as that is crucial to my business and that is why I was not worried as I made sure that Vodacom supports eSIM's, but now I have to have two devices on me the whole time which is very annoying and unsafe.
How can you advertise this if you cannot honor this statement? Had I known this I would not have opted for the Flip 6 but now obviously Vodacom is refusing to swop for another phone.
https://www.vodacom.co.za/vodacom/shopping/esim
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Vodacom's replyOfficial
25 Oct 2024, 10:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Oct 2024, 10:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
29 Oct 2024, 12:48And I am STILL waiting for someone to contact me. Vodacom has truly become useless. I have 12 contracts with Vodacom and will be cancelling them all as soon as the contract periods end.
's update29 Oct 2024, 12:48
Reviewer Update
And I am STILL waiting for someone to contact me. Vodacom has truly become useless. I have 12 contracts with Vodacom and will be cancelling them all as soon as the contract periods end.