ESIM Issues

I went into the Vodacom Tygervalley store on 9 June 2024 @ around 12:30 to convert my physical sim on my contract I have had for years to an E-Sim. I was informed this process would take about 3 hours. I then received the QR code via email but never received a confirmation code.

I proceeded to go to the Vodacom Tygervalley Store twice on Monday 10 June in the morning @10:00 and again the afternoon @14:00 - I was told I would receive an email later that day at 17:00. But again nothing ever was received.

I proceeded to now go again to the Vodacom Store in Tygervalley today on 11 June (now the 4th time) @11:30 and was informed after doing security checks that my esim would be ready in 3 hours - Again nothing.

I don't understand what is so difficult about this process? I now have been without my primary number for 2 whole days and it doesnt seem like Vodacom is doing anything to assist in resolving this issue