AV
Anrie V
1 reviews | Active since Jun 2020
17 Oct 2022, 15:02
eSim Incompetence
We've been trying to get an Apple Watch 8 connected via eSim for two weeks with no luck. We've been on the phone with the sales rep with no luck. We've been asked to go to the store with no luck. We are very frustrated as no one is able to assist with this seemingly simple thing. All we hear is log a query this, log a call that, escalation this etc. etc.
We've signed up for a contract with the sole purpose of having the esim active on the Apple watch. This is maddening.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
17 Oct 2022, 16:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Oct 2022, 16:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Oct 2022, 13:27Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note ,that we escalated your query to our Technical team for further assistance. Based on the feedback provided our team confirm made contact with you and confirmed issue is resolved.
We apologize for the inconvenience and appreciate your patience.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note ,that we escalated your query to our Technical team for further assistance. Based on the feedback provided our team confirm made contact with you and confirmed issue is resolved.
We apologize for the inconvenience and appreciate your patience.
Regards
Consumer Website Team
Best regards,
Vodacom's reply21 Oct 2022, 13:27
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note ,that we escalated your query to our Technical team for further assistance. Based on the feedback provided our team confirm made contact with you and confirmed issue is resolved.
We apologize for the inconvenience and appreciate your patience.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note ,that we escalated your query to our Technical team for further assistance. Based on the feedback provided our team confirm made contact with you and confirmed issue is resolved.
We apologize for the inconvenience and appreciate your patience.
Regards
Consumer Website Team
Best regards,