eSIM horror show

Vodacom has bad service but this time takes the cake. I did a sim swop over two weeks back and their systems failed to send me all the requisite info to load the eSIM and when I logged a query they informed that I should go into the store to solve the problem, the store couldn’t help me and advised that I get into contact with Vodacom directly who are yet to resolve the matter in two weeks. They keep claiming that they are sending me emails and communication but have not responded to a single query I’ve made about this matter. I have not been reachable for over two weeks and Vodacom has no intention of fixing it, they keep telling me to be patient and wait. Even though they promised to have this resolved in 5-7 days.