CM
Charmaine M
1 reviews | Active since Apr 2017
06 Sept 2019, 14:19
Esim - Galaxy Watch - Note 10+
Vodacom, well done on introducing a feature NO ONE KNOWS how to activate. After numerous calls to the call centre, and visits to the store (Liberty Midlands Mall), I still do not have the esim functionality available on my watch/device. All whilst being charged for the service, mind you...................... I am tired of being pushed from pillar to post and insist that someone who HAS ACTIVATED the service contact me asap!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Sept 2019, 14:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Sept 2019, 14:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Sept 2019, 11:31Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply25 Sept 2019, 11:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
CM
Charmaine M's updateReviewer Update
25 Sept 2019, 13:01Hi Lance
Need an activation code now. Scanned the QR code and it asks for an activation code.
Service not active yet.
Need an activation code now. Scanned the QR code and it asks for an activation code.
Service not active yet.
CM
Charmaine M's update25 Sept 2019, 13:01
Reviewer Update
Hi Lance
Need an activation code now. Scanned the QR code and it asks for an activation code.
Service not active yet.
Need an activation code now. Scanned the QR code and it asks for an activation code.
Service not active yet.