eSim card services that don't work

I’ve had an eSIM for the watch since beginning of year and it was working fine.

Now I changed phones and somehow I can’t connect the mobile plan on the watch I have also attached the error messages I get when I try to set up the mobile plan.

I’ve been to 2 different Vodacom shops (Northgate and Clearwater) and they have no idea how to help me. They told me to uninstall the app on my phone and reset the watch. I did that and nothing has changed. I went back to the store ( Clearwater) and they told me there is nothing they can do to help.

I took out a contract just for this service and now it is not working.