Esim activation problems.

I have been trying to activate my esim to use on my apple watch for a while now. I keep being sent from department to department. And from the store to the custom Service line and back again. No one seems knowledgeable or competent to deal with this.

The esim is activated and I have received the QR code but it is still not working. But vodacom has already added the activation fee as well as the monthly service fee to my account. Even though their website states the first 3 months are free. The esim number shows up on the my vodacom app as well

I am sick and tired of this run around Vodacom has been giving me. I am regretting moving over to vodacom.