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MR
MOLOKO R

1 reviews | Active since Feb 2018

22 Feb 2026, 13:54

Esim

How is it that when your manager doesn't know anything, automatically the customer is lying. I went to kolonnade mall (vodacom to do an esim. Both the manger and the assistant helping me where very clueless and I had to force them to do the esim.. not all customers are clueless and it is frustrating having to deal with an *********** arrogant manager.

0
Replies (3)
Vodacom
Vodacom's reply23 Feb 2026, 08:14
Official
 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards, 
Vodacom Consumer Website Team 
MR
MOLOKO R's update23 Feb 2026, 09:03
Reviewer Update
We wanted a vodacom one number esim to pair with the watch,so tell me who ia gonna pay for the Sim swap since they did a Sim swap for the physical Sim? Arrogant and very clueless manager. I don't even wish to go back to that store .
Vodacom
Vodacom's reply23 Apr 2026, 12:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team