Escalations done with no feedback
<p>Problems not being resolved regarding incorrect invoice billed for contract that was cancelled and paid up. Vodacom keeps cutting my new contract service due to this problem not being resolved.</p> <p>The Collections call centre keeps dropping my calls everytime I call and explain my problem </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
No1 has contacted me. So 3 days and no response
No1 has contacted me. So 3 days and no response
Please note the problem is not my line.
The problem is an arrears reflecting on my account which is incorrectly as your cancellations department and collections department clearly do not communicate. The problem is I settled my old Contract prematurely and was still billed along with my brand new contract line. Please get a consultant to contact me and resolve this issue.
Please note the problem is not my line.
The problem is an arrears reflecting on my account which is incorrectly as your cancellations department and collections department clearly do not communicate. The problem is I settled my old Contract prematurely and was still billed along with my brand new contract line. Please get a consultant to contact me and resolve this issue.
Still nothing resolved. Now getting legal handover threats....
Still nothing resolved. Now getting legal handover threats....
Still nothing resolved. Now getting legal handover threats....
Still nothing resolved. Now getting legal handover threats....