1 reviews | Active since Jul 2016
Escalations department even worse than regular teams
<p>Despite logging a HP complaint 2 days ago and receiving empty promises to resolve the query soonest, 48 hours later and there is no feedback. When we try to call to follow up the phone gets put down or we receive a stinking attitude from the person concerned. What does it take to get resolution from Vodacom?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Finally some answers and a positive resolution, a pity it had to come down to 2 complaints to get results but I am grateful that Faeez sorted things out in the end. Glad that this is over now.
Finally some answers and a positive resolution, a pity it had to come down to 2 complaints to get results but I am grateful that Faeez sorted things out in the end. Glad that this is over now.