BF
Buzwe F
1 reviews | Active since Mar 2009
18 May 2026, 11:58
Escalation: Outstanding Billing Dispute and Service Verification
I am lodging this complaint regarding a long outstanding billing dispute with Vodacom relating to Account I***-4.
The matter was formally logged and acknowledged under references:
* SR*** * EC-2915-172P2K
My concern is that I am being billed for services which, to the best of my knowledge, were never successfully provisioned or activated.
At the time of the application, I was advised that either:
* my existing prepaid number would be ported to contract, or * a new number/SIM would be issued.
However:
* no SIM card was ever received, * no mobile number was communicated to me, * no activation appears to have taken place, and * no voice or data services were utilised.
Despite raising these concerns formally with Vodacom and requesting verification of:
* SIM activation records, * linked mobile number, * provisioning records, and * usage records,
I have still not received substantive feedback or resolution after several weeks.
I am simply requesting a proper investigation and reassessment of the billing based on whether the service was ever successfully provisioned and activated in the first place.
I hope this matter can now receive urgent attention and be resolved fairly.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
18 May 2026, 12:08Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply18 May 2026, 12:08
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
BF
Buzwe F's updateReviewer Update
28 May 2026, 10:22 Dear Vodacom Team,
I am following up regarding my unresolved billing dispute relating to Account I***-4, including the HelloPeter escalation and the previously logged references:
While I appreciate the acknowledgement received and the indication that the matter would be investigated, I have unfortunately still not received any substantive feedback regarding the core issues raised.
Kind regards,
Buzwe Fani
I am following up regarding my unresolved billing dispute relating to Account I***-4, including the HelloPeter escalation and the previously logged references:
- SR***
- EC-2915-172P2K
While I appreciate the acknowledgement received and the indication that the matter would be investigated, I have unfortunately still not received any substantive feedback regarding the core issues raised.
Kind regards,
Buzwe Fani
BF
Buzwe F's update28 May 2026, 10:22
Reviewer Update
Dear Vodacom Team,
I am following up regarding my unresolved billing dispute relating to Account I***-4, including the HelloPeter escalation and the previously logged references:
While I appreciate the acknowledgement received and the indication that the matter would be investigated, I have unfortunately still not received any substantive feedback regarding the core issues raised.
Kind regards,
Buzwe Fani
I am following up regarding my unresolved billing dispute relating to Account I***-4, including the HelloPeter escalation and the previously logged references:
- SR***
- EC-2915-172P2K
While I appreciate the acknowledgement received and the indication that the matter would be investigated, I have unfortunately still not received any substantive feedback regarding the core issues raised.
Kind regards,
Buzwe Fani
BF
Buzwe F's updateReviewer Update
08 Jun 2026, 22:43Dear Vodacom Team,I refer to the ongoing billing dispute relating to Account I***-4 and the following references:• SR***
• EC-2915-172P2K
• HelloPeter Escalation
Despite the matter having been raised several weeks ago and subsequently escalated, I have still not received any substantive response addressing the concerns raised.
To date, I have not been provided with:• The mobile number linked to the account
• SIM allocation and activation records
• Service provisioning records
• Usage records supporting the charges billed
• The outcome of the requested account reassessment
My dispute remains unchanged: to the best of my knowledge, no SIM card was received, no number was activated, and no contracted voice or data services were utilised.
I therefore respectfully request a formal written outcome of the investigation within 7 business days.Should Vodacom maintain that the account is valid, I request documentary evidence supporting the activation, provisioning and usage of the services billed.
Until such time as the dispute has been fully investigated and concluded, I reserve all rights regarding the validity of the charges in question.I trust this matter can now be brought to a fair and timely resolution.Kind regards,Buzwe Fani
***
• EC-2915-172P2K
• HelloPeter Escalation
Despite the matter having been raised several weeks ago and subsequently escalated, I have still not received any substantive response addressing the concerns raised.
To date, I have not been provided with:• The mobile number linked to the account
• SIM allocation and activation records
• Service provisioning records
• Usage records supporting the charges billed
• The outcome of the requested account reassessment
My dispute remains unchanged: to the best of my knowledge, no SIM card was received, no number was activated, and no contracted voice or data services were utilised.
I therefore respectfully request a formal written outcome of the investigation within 7 business days.Should Vodacom maintain that the account is valid, I request documentary evidence supporting the activation, provisioning and usage of the services billed.
Until such time as the dispute has been fully investigated and concluded, I reserve all rights regarding the validity of the charges in question.I trust this matter can now be brought to a fair and timely resolution.Kind regards,Buzwe Fani
***
BF
Buzwe F's update08 Jun 2026, 22:43
Reviewer Update
Dear Vodacom Team,I refer to the ongoing billing dispute relating to Account I***-4 and the following references:• SR***
• EC-2915-172P2K
• HelloPeter Escalation
Despite the matter having been raised several weeks ago and subsequently escalated, I have still not received any substantive response addressing the concerns raised.
To date, I have not been provided with:• The mobile number linked to the account
• SIM allocation and activation records
• Service provisioning records
• Usage records supporting the charges billed
• The outcome of the requested account reassessment
My dispute remains unchanged: to the best of my knowledge, no SIM card was received, no number was activated, and no contracted voice or data services were utilised.
I therefore respectfully request a formal written outcome of the investigation within 7 business days.Should Vodacom maintain that the account is valid, I request documentary evidence supporting the activation, provisioning and usage of the services billed.
Until such time as the dispute has been fully investigated and concluded, I reserve all rights regarding the validity of the charges in question.I trust this matter can now be brought to a fair and timely resolution.Kind regards,Buzwe Fani
***
• EC-2915-172P2K
• HelloPeter Escalation
Despite the matter having been raised several weeks ago and subsequently escalated, I have still not received any substantive response addressing the concerns raised.
To date, I have not been provided with:• The mobile number linked to the account
• SIM allocation and activation records
• Service provisioning records
• Usage records supporting the charges billed
• The outcome of the requested account reassessment
My dispute remains unchanged: to the best of my knowledge, no SIM card was received, no number was activated, and no contracted voice or data services were utilised.
I therefore respectfully request a formal written outcome of the investigation within 7 business days.Should Vodacom maintain that the account is valid, I request documentary evidence supporting the activation, provisioning and usage of the services billed.
Until such time as the dispute has been fully investigated and concluded, I reserve all rights regarding the validity of the charges in question.I trust this matter can now be brought to a fair and timely resolution.Kind regards,Buzwe Fani
***
BF
Buzwe F's updateReviewer Update
01 Jul 2026, 23:31 Dear Vodacom Consumer Website Team,
Thank you for your response.
Following your advice, I contacted Vodacom's Legal Division telephonically and was informed that someone would revert to me regarding my dispute. Unfortunately, no one contacted me.
Instead, I subsequently received emails from the Legal Collections team requesting that I provide proof of cancellation or a signed settlement quotation in order to confirm cancellation of the contract.
Respectfully, this is not the subject of my dispute.
1. At no stage have I requested cancellation of the contract.
2. My dispute has consistently been that the contracted mobile service was never successfully provisioned and activated.
3. To date, I have been been stating catorgorically that there is no documentary evidence of: • the mobile number allocated to the account;
• proof of SIM card delivery;
• SIM activation records;
• service provisioning records; and
• usage records supporting the charges billed.
These are the documents would have made the billing valid.
I have cooperated fully throughout this process, followed every escalation path provided by Vodacom, and contacted the Legal Division as instructed. However, my original dispute remains unanswered.
I therefore respectfully request that my query be referred to the appropriate department for investigation and that a written response be provided addressing the actual issues raised, rather than the cancellation of the contract.
I remain committed to resolving this matter fairly and in good faith. Kind regards, Buzwe
Thank you for your response.
Following your advice, I contacted Vodacom's Legal Division telephonically and was informed that someone would revert to me regarding my dispute. Unfortunately, no one contacted me.
Instead, I subsequently received emails from the Legal Collections team requesting that I provide proof of cancellation or a signed settlement quotation in order to confirm cancellation of the contract.
Respectfully, this is not the subject of my dispute.
1. At no stage have I requested cancellation of the contract.
2. My dispute has consistently been that the contracted mobile service was never successfully provisioned and activated.
3. To date, I have been been stating catorgorically that there is no documentary evidence of: • the mobile number allocated to the account;
• proof of SIM card delivery;
• SIM activation records;
• service provisioning records; and
• usage records supporting the charges billed.
These are the documents would have made the billing valid.
I have cooperated fully throughout this process, followed every escalation path provided by Vodacom, and contacted the Legal Division as instructed. However, my original dispute remains unanswered.
I therefore respectfully request that my query be referred to the appropriate department for investigation and that a written response be provided addressing the actual issues raised, rather than the cancellation of the contract.
I remain committed to resolving this matter fairly and in good faith. Kind regards, Buzwe
BF
Buzwe F's update01 Jul 2026, 23:31
Reviewer Update
Dear Vodacom Consumer Website Team,
Thank you for your response.
Following your advice, I contacted Vodacom's Legal Division telephonically and was informed that someone would revert to me regarding my dispute. Unfortunately, no one contacted me.
Instead, I subsequently received emails from the Legal Collections team requesting that I provide proof of cancellation or a signed settlement quotation in order to confirm cancellation of the contract.
Respectfully, this is not the subject of my dispute.
1. At no stage have I requested cancellation of the contract.
2. My dispute has consistently been that the contracted mobile service was never successfully provisioned and activated.
3. To date, I have been been stating catorgorically that there is no documentary evidence of: • the mobile number allocated to the account;
• proof of SIM card delivery;
• SIM activation records;
• service provisioning records; and
• usage records supporting the charges billed.
These are the documents would have made the billing valid.
I have cooperated fully throughout this process, followed every escalation path provided by Vodacom, and contacted the Legal Division as instructed. However, my original dispute remains unanswered.
I therefore respectfully request that my query be referred to the appropriate department for investigation and that a written response be provided addressing the actual issues raised, rather than the cancellation of the contract.
I remain committed to resolving this matter fairly and in good faith. Kind regards, Buzwe
Thank you for your response.
Following your advice, I contacted Vodacom's Legal Division telephonically and was informed that someone would revert to me regarding my dispute. Unfortunately, no one contacted me.
Instead, I subsequently received emails from the Legal Collections team requesting that I provide proof of cancellation or a signed settlement quotation in order to confirm cancellation of the contract.
Respectfully, this is not the subject of my dispute.
1. At no stage have I requested cancellation of the contract.
2. My dispute has consistently been that the contracted mobile service was never successfully provisioned and activated.
3. To date, I have been been stating catorgorically that there is no documentary evidence of: • the mobile number allocated to the account;
• proof of SIM card delivery;
• SIM activation records;
• service provisioning records; and
• usage records supporting the charges billed.
These are the documents would have made the billing valid.
I have cooperated fully throughout this process, followed every escalation path provided by Vodacom, and contacted the Legal Division as instructed. However, my original dispute remains unanswered.
I therefore respectfully request that my query be referred to the appropriate department for investigation and that a written response be provided addressing the actual issues raised, rather than the cancellation of the contract.
I remain committed to resolving this matter fairly and in good faith. Kind regards, Buzwe