Escalation Fail - Don't bother with After Sales

I'm sharing my experience with Vodacom. I fid an upgrade in March 2024. I was not happy with the handset, and did an escalation with after sales the day after I received the handset (approximately 11th March). Today, after 2 months of constant calls to the after sales department, I get informed there are no notes on my profile, and I have to do a NEW escalation. 2 debit orders have gone off already and no one has collected the handset. I'm extremely angry about this level of service. When I asked if I could take the device to a store, I was told no, it has to be a manual collection. I honestly don't have words, and will not be making use of Vodacom in future.