CB
Charl B

1 reviews | Active since Jun 2013

29 Nov 2020, 15:23

Escalating poor service - bad, worse, worst!

This is probably the 3rd or 4th review of. Vodacom in the last 2 mon3. The last 2 reviews Vodacom responded with "ons of our representatives will contact you" which to date has Not happened. Poor customer service to the limit. I have now received an invoice differing from the previous month's by no less than R 222.01 more than what. It should be. I asked for an agreement with approx. 75 min talk time and 2 gig date per month. Now I get 150 min talk time and 2 gig data which is Not what I want since I don't need nor can afford the amount levied due to Covid-19 and current financial issues. On top of that my, my wife's and our business' data get "******" or "lost" which Vodacom cannot explain or apparently prevent?! Too many of. Vodacom customers complain about the same problem yet Vodacom cannot or will not rectify. I intend canceling the service agreement/s since it is obvious Vodacom is unable and unwilling to sort out the problem/s and provide the level of service they allege they render. Absolutely pathetic to say the least. Do yourself a fovour and consider any and all other opt before signing any agreement with this "service provider".

0
Replies (2)
Vodacom
Vodacom's reply29 Nov 2020, 16:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CB
Charl B's update30 Nov 2020, 22:23
Reviewer Update
I am once again forced to travel a long distance to try and sort out this mess. Absolutely ridiculous.
Secondly, today I received a notification from Vodacom re my data and that I could purchase 5 gig at R 100 (dial *124#).
I tried this and got a message "insufficient airtime for this transaction"??? Although I had sufficient airtime I purchases extra time to make the data purchase transaction. I then got message that I had no offer for such a purchase???
(I have proof of the offer).
I tried the transaction again and got a message "unexpected error try again later"??? This never worked.
I tried again and got a message "invalid MSI code"???
What in heavens name. Is going on with Vodacom that they are unable to provide the most basic of basic services?!?!?!
And to date I have had Zero contact from their so-called representative. Ridiculous. After 28 yrs with this service provider I feel the "customer relationship" is coming to an end.