Escalated to closed
<p>I contacted Vodacom regarding un-solicited charges from Vodafone Live.</p> <p>I have not subscribed to this service, don't know what it is and don't want it. Especially that so far it has cost me R100.00.</p> <p>I can't delete it.</p> <p>The lady at 111 logged acomplaint and escalated it. 1- ********** ********** . A refund was also requested.</p> <p>Now I receivve a SMS which states that this query has now been closed!!!! The Vfone live still appears on my phone as do the charges. Typical of Vodacom's don't care attitude.</p> <p>What is going on?????</p> <p>Hilton van Staden</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that feedback has been emailed to you.
Regards
Dc
Good Day
Kindly note that feedback has been emailed to you.
Regards
Dc
I have not seen a refund of the costs related to this complaint.
Regards,
Hilton.
I have not seen a refund of the costs related to this complaint.
Regards,
Hilton.