Escalate COMPLAINT: Further charges after settlement Account I***-7

Dear Vodacom

It is with utter disappointment that I send you this email.

Two months ago my husband found out that their company may begin retrenchments and has since found out that he indeed will be retrenched.

However in order to mitigate our ficancials we scooped all of our extra monies together to begin paying off what we could, which included my laptop account as well as cellphone contract. We did this, with the thought that should he be retrenched (which he has been) that we would not default on payments but rather had "finished them".

I was given a paid up amount which we paid and we received confirmation of the closure on February 18th, Thursday at 11:25am. I had asked on my call iif there would be any more debit orders and was told no.

Then my debit order for that month end went off, I emailed customer support and was told the following:

On Thu, Feb 18, 2021 at 11:25 AM <***> wrote: Good day

Please be advised that cancellation has been loaded and the number will be active on prepaid within 24 hours. Kindly note that there may be a last debit order as the premature cancellation amount does not include unpaid issued invoices as already stated on your premature cancellation quote that was sent to you.

Kind Regards

Vodacom Retentions

I was told the matter was closed and nothing further could be done.

THEN, ON MONDAY MARCH 15TH I RECEIVED AN INVOICE FOR MORE MONEY! This I have attached.

I emailed retention, asking why I owed more money and had not received any answer to this day.

Is this what vodacom does when a client of over 20 years tries to do the right thing and rather pay up her account than default?

Is this vodacom's modesoperandi?

I need answers and I refuse to pay you anymore money!.

ESCALATE THIS MATTER NOW!

I WANT ANSWERS!