PW
Paul W

1 reviews | Active since Nov 2013

16 Apr 2018, 18:21

Errors on all statements.

Good day

I phoned the call centre last night, but I was referred to accounts department, who will phone me this morning. Well, so far , no calls, hence the email. Let me explain to you, as I did to Siseko Ndotshayisa, who phoned me yesterday at work. At least someone want to solve this problem.

1 . Attached find invoice, dated 2018-04-01 for the amount of 1, 181.19 2 . Attached find statement dated 2018-04-03 for the amount of R5, 460.90 3 . Attached find statement dated 2018-04-10 for the amount of R1, 483.19 4 . Attached find statement dated 2018-04-10 for the outstanding amount of R1, 483.19 and CREDITS for the amount of R8, 114.97

All of the above is on your original statements and invoices. Now please inform me what is going on with my account, as this your system generated statements. I believe that I am not outstanding, but the person who is really very helpful, is Mr. Siseko, who will investigate my account and inform accounts department.

As you can see and read the information correctly, I am not in arrears.

After investigation, will someone please inform me what is going on and lift my suspension on my account, with all the numbers that is linked to my primary number: ********** – or do you want your CEO office to sort out the problem, then we are all satisfied, but in the meantime, lift the suspension, as I am now directed from one to another.

I feel if I’m being targeted and this cause extremely inconvenience and deformation of character. It is impossible If collections want the entire outstanding amount to be paid immediately. Can someone please lift the suspension until the entire nightmare comes to an end.

I can only be contacted via email or my work telephone number.

Paul Wolmarans

0
Replies (2)
Vodacom
Vodacom's reply16 Apr 2018, 20:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply18 Apr 2018, 13:38
Official

Good day

Once again thank you for your patience.

As per our interactions the matter has been attended to.

Regards

Kim

Best regards,