Errors, inefficiency and no accountability

Extremely disappointing service from Vodacom – 26-year client treated like a number I am beyond frustrated and deeply disappointed with the level of service I have received from Vodacom. I have been a loyal Vodacom customer for 26 years, and yet my recent experience has been nothing short of shocking. The process of establishing fiber availability in an area requires inputting your address. Vodacom required me to input my address to determine coverage — yet despite this, they somehow managed to provide the wrong delivery address to their courier company. This alone caused unnecessary delays and confusion. It gets worse. Vodacom also supp**** incorrect contact details to the fiber installation provider. As a client of over two decades, Vodacom absolutely has my correct contact number on record. There is simply no excuse for this level of incompetence. What followed has been an exhausting and infuriating experience dealing with their call center: • Agents are unsympathetic and seem unable (or unwilling) to resolve issues. • There is no ownership of the problem — every call starts from scratch with a new person. • Promised callbacks never happen. • “Team leaders” commit to calling back, yet fail to do so. • Follow-ups lead to more emails, more agents, and still no resolution. At no point has anyone taken accountability or shown any real urgency to fix the situation. For a company of Vodacom’s size and reputation, this level of service is unacceptable. Long-standing customers should not be subjected to this kind of treatment. I am left feeling like just another number in a broken system. Vodacom, this is not the standard that a 26-year loyal customer deserves. I sincerely hope this complaint finally prompts someone competent to take ownership and resolve this matter properly.