1 reviews | Active since Sept 2016
Error with my contract by Vodacom.
<p>I had a prepaid number and wanted to keep this number on my contract with Vondacom. Soewhere along the line, they made the contract on a new number. The mistake was done on the side of the Head office and not the store. What shud have taken between 5-7 working days has now been 5 weeks...and counting! </p> <p>Very dissapointed with Vodacom service. Don't see why i have to be inconvenienced for their mistake!</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Since my write up on the 14th September 2016, I had to still call repeatedly to find out what was the status of my contract but to no luck! I eventually got the phone from the store but the porting was still not sorted out. what is the point replying back to me and finding out details from me and not getting anywhere with the contract or following up!
It has been over a week since i got my new phone but the porting is still not sorted. I was told that it would get done maximum 24 hrs.! it is now 7 days!!!!!
The customer service is RIDICULOUS!!!! I have wasted alot of time, admin and money trying to sort this out but to no vail!!!
A very, very dissapointed customer!!!!
Since my write up on the 14th September 2016, I had to still call repeatedly to find out what was the status of my contract but to no luck! I eventually got the phone from the store but the porting was still not sorted out. what is the point replying back to me and finding out details from me and not getting anywhere with the contract or following up!
It has been over a week since i got my new phone but the porting is still not sorted. I was told that it would get done maximum 24 hrs.! it is now 7 days!!!!!
The customer service is RIDICULOUS!!!! I have wasted alot of time, admin and money trying to sort this out but to no vail!!!
A very, very dissapointed customer!!!!