NH
Nico H
1 reviews | Active since Oct 2020
01 Oct 2020, 14:10
ERROR VODACOM MESSAGE VODABUCKS 102400?
On Thuesday morning i bought a Just4You bundle. After i bought it Vodacom send me the following message....Vodacom:Say HI to the 102400 Vodabucks you've just earned for buying a Just4You bundle.Bank your Bucks to spend them! Visit the My Vodacom App or dial *135#T&Cs ............I phoned Vodacom customer care because i did not received the above voda bucks.....Vodacom Customer Care told me it is an ERROR MESSAGE! ....Can you believe it!......You win a big prize and they say it is an ERROR!.....Vodacom must give me an answer????
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Replies (2)
Vodacom's replyOfficial
02 Oct 2020, 07:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Oct 2020, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Oct 2020, 16:16Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were advised accordingly via the call centre.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply02 Oct 2020, 16:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were advised accordingly via the call centre.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,