Error on fiber App - Try Again
The Vodacom Fiber App which is the only place I can Track SR requests and view my monthly data usage has not been working since January 2019. I have logged a Service Request (In January) that I have escalated every few days. Still nothing! No Communication no explanations, nothing!! When I ask the useless call center agent why they are not fixing this or calling me back they reply with the standard "I don't know". In-fact ask the call center agent any question and you will get this response! I've tried to log this again! DONT USE VODACOM FIBER!!
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Vodacom's replyOfficial
21 May 2019, 13:40 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 May 2019, 13:40
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Jun 2019, 19:47Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply25 Jun 2019, 19:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Best regards,