error on billing -

<p>I have recently acquired a promotional 24 month 1GB data FREE each month- so that had an entry of +249 and -249 for the promotional part..then a few line items later it is billed again. +249.</p> <p>BUT i was never given this 2nd GB of data as only the first 1GB was activated. </p> <p>I also Do not want a second GB of data and I am totally fine with the 1GB promo FREE GB. </p> <p>the proposed invoice has this items for June. I called the call center spoke to a linda or lydia, I cant remember. Although my call is recorded on my phone so I will check if need be. She said that she cant reverse the extra charge which is a system error until the invoice is created end of month.</p> <p> </p> <p>1) WHY THE HELL IS VODACOM system making system errors </p> <p>2) WHy can it not be sorted out IMMEDIATELY </p> <p> </p> <p>I have a masters in electronic engineering.. I also am involved in software and system releases throughout my career. Anything is supposed to undergo proper testing! So who the hell did not do their job properly and released **** software???? </p> <p>What kind of a system cannot alter a line item before the invoice is offically generated. </p> <p>If it is changed too late ie my debit order will be of the higher amount. </p> <p>I will thereafter SUE VODACOM and stop all debit orders. What I will be sueing for is THEFT. </p> <p>Vodacom get your dam act together I been with you guys more than 10 years!!!!! and this is how you treat a loyal client of whom you have made more than R40 000 off... </p> <p> </p> <p>Firstly I expect this matter to be resolved - IE my 1GB FREE DATA MUST REMAIN FOR THE NEXT 24 months as per a previous issue i had last week. </p> <p>2) the extra charge duplication must be removed BEFORE much before MONTH ENDS !!! IE WITHIN 48 HOURS OF THIS MESSAGE </p> <p> </p> <p>3) I as a client expect feedback on the status of the vodacom system an software and if the glitch is fixed.!!!!!!!</p> <p> </p> <p> </p>