Error on Acc Status

<p>Good day, I have been trying to purchase data since the 13/06/2016. Yesterday I contacted the data department on 111 and was informed that my account is flagged in arrears hence the data purchases were not activated. I was informed that my account is up to date which I am aware of; however I would have to contact the acc department to have the status changed as the acc is not in arrears. This is poor service to say the least. Please may I request that my acc status be updated ASAP and all data charges since the 13/06/2016 be reversed as I should've not been charged for out of bundle data usage in the first place. I also received ref number 1- ********** 2155 when I lodged an enquiry as to why my purchases failed on the 13/06/2016. I look forward to your response. Thank you</p>