VL
Vernon L

1 reviews | Active since May 2009

26 Jan 2022, 18:09

Error message the best help I can get.

Vodacom must have the worst technical support systems imaginable. The number of times that one get technical errors on the app is unbelievable. I am trying to activate the Transfer Service, only to get an "Oops...we're experiencing a technical issue. Please try again later." I have tried at least 5 times later, each time with the same message. Naturally, I went online to their website and searched for "Activate Enable Transfer". With great anticipation I clicked on the first line that said, "Transfer Airtime To Friends & Family From Your Cellphone | Vodacom" only to get an Error message: Error 520 Ray ID: 6d3afdb498fe06d3 • 2022-01-26 16:06:53 UTC, again one that I am extremely fami**** with, as this is your standard message when you try to solve problems via the website.

Seriously Vodacom, you can do better than this. This is not what one would call a competitive edge. I have many accounts with you. We expect better.

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Replies (1)
Vodacom
Vodacom's reply27 Jan 2022, 07:15
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team