KT
Kimberly T
1 reviews | Active since Nov 2017
18 May 2018, 08:33
Error
Been trying to buy data since 6am so I can finalize things and send emails. It’s now 8am and I am still struggling. I just get an error page, when it finally goes to the selection page and I press option 2 to buy data it goes blank. I ended up using my airtime. Finally it obviously finished my airtime because that’s how vodacom rolls now I’m struggling to buy airtime. I had to drive out to go buy airtime. I had to buy multiple R12 in case I couldn’t buy data again which I struggled with. I’m not happy with vodacom and now I don’t even get data updates.
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Replies (2)
Vodacom's replyOfficial
18 May 2018, 10:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 May 2018, 10:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 May 2018, 11:58Good day Kimberley,
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our attempt to make contact rang to voicemail.
Kindly note, our systems reflect the data you have purchased this morning does reflect.
As a once off goodwill gesture- I credited 250 mb to ***, Please dial *135#, press 1 for Balances and 1 for Summary or log on the Vodacom App to view all your transactions and balances.
We once again apologize for any inconvenience caused.
Warm regards,
Shad
Best regards,
Vodacom's reply18 May 2018, 11:58
Official
Good day Kimberley,
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our attempt to make contact rang to voicemail.
Kindly note, our systems reflect the data you have purchased this morning does reflect.
As a once off goodwill gesture- I credited 250 mb to ***, Please dial *135#, press 1 for Balances and 1 for Summary or log on the Vodacom App to view all your transactions and balances.
We once again apologize for any inconvenience caused.
Warm regards,
Shad
Best regards,