FM
Fefe M

1 reviews | Active since Sept 2014

06 Jul 2016, 13:30

Erroneously billed and blacklisted

<p>A ********** contract was opened using my details at vodacom ,I was then requested to send in an affidavit and other supporting documentation which I did, after investigation I assumed this contract was closed as the money taken from me was refunded, I recently found out that they have listed me with the credit bureau and that I am in arrears on this very same account which I did not open, this has inconvinienced me greatly and would like this to be remediated with the relevant parties ASAP</p>

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Replies (1)
Vodacom
Vodacom's reply07 Jul 2016, 05:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team