hG
haseena G

1 reviews | Active since Mar 2017

14 Mar 2017, 19:30

Erroneous debits after cancelling contract

<p>After cancelling my RedAdvantage contract on 31st Dec, I continue to be blled monthly. Early Feb I discussed with Ntombi, Mbuli and the Gloria (ref 1- ********** 089444) - my bank account would be credited. on 13 Mar I spoke to THembisle, Dineo and then Salamina who dropped my call. Michael from teamsolutions (Ref 1- ********** ********** ) said that my vodacom account had been credited and not my bank account. I have been promised that the sales team will call me to address this matter - I wait with bated breath</p>

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Replies (2)
Vodacom
Vodacom's reply15 Mar 2017, 07:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Mar 2017, 09:35
Official

Dear Miss Gani,

Your query is resolved.

Regards,

Cassandra