1 reviews | Active since Mar 2017
Erroneous debits after cancelling contract
<p>After cancelling my RedAdvantage contract on 31st Dec, I continue to be blled monthly. Early Feb I discussed with Ntombi, Mbuli and the Gloria (ref 1- ********** 089444) - my bank account would be credited. on 13 Mar I spoke to THembisle, Dineo and then Salamina who dropped my call. Michael from teamsolutions (Ref 1- ********** ********** ) said that my vodacom account had been credited and not my bank account. I have been promised that the sales team will call me to address this matter - I wait with bated breath</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Miss Gani,
Your query is resolved.
Regards,
Cassandra
Dear Miss Gani,
Your query is resolved.
Regards,
Cassandra
