hG
haseena G

1 reviews | Active since Mar 2017

01 Apr 2017, 15:02

Erroneous debits after cancelling contract

<p>After providing one month's notice at the end of my RedAdvantage contract, I was billed for 2 further months - this was reversed after a hellopeter complaint. However a data fee was charged for R55 and this was not reversed, despite kindly requesting the Vodacom salesperson to reverse this fee too. Hence, I am rather disappointed at the partial fees reversed and wonder whether Vodacom thought that it would be too much hassles to draft another complaint for R55 -it's the principle and lack of service that warrants a complaint again!</p>

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Replies (1)
Vodacom
Vodacom's reply02 Apr 2017, 09:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team