Erroneous Blacklisting of my phone

Item: Vodacom
Rating: 1
Author: Justin H

I took my phone in for repair to Samsung as the SIM card reader 1 is not working. Samsung came back with a report showing that the phone is blacklisted. I emailed vspblacklisting @ vodacom .co.za on 9th July to unblacklist my phone. They responded that they would get back to me within 24 hours. It has now been 3 days and Vodacom have not gotten back to me.

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Replies (1)

Vodacom's replyOfficial

12 Jul 2024, 08:19

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply12 Jul 2024, 08:19

Official