Hellopeter
Share Your Experience
HM
Helena M

1 reviews | Active since Dec 2018

07 Dec 2018, 22:15

Errear installments taken on cancelled deal

I have cancelled and offer and send back the device to vodacom. They have confirmed that the device was received and after phoning them twice it was confirmed that the deal was infact cancelled and that i will be refunded for the money deducted in error. Yet today, another deduction went off and i still have not recieved my refund. They own me 3mnts errear installments now.

0
Replies (3)
Vodacom
Vodacom's reply08 Dec 2018, 09:22
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team        
Vodacom
Vodacom's reply10 Dec 2018, 09:36
Official
Dear Helena

Our records indicate that your issue has been escalated and feedback has been provided. The service request number is ***.

Regards,

Vodacom Consumer Website Team
HM
Helena M's update18 Dec 2018, 16:52
Reviewer Update
This is still not resolved. Still have not recieved my refund and no one from Vodacom accounts have phoned me to explain the refund proses. I had to phone again today and was advised that i must privide proof of the payments taken!!!!!. They gave the money there..and it clearly show that i due a refund, but now i have to go through all the trouble. ..this is nonsense. ..they made the error...rhe better fix it. I am sick and tired of fighting with the poor people at the contact centre while the people higher up suck in their job.