SN
Sipho N
1 reviews | Active since Nov 2011
29 Sept 2017, 22:27
Erratic data consumption.
1. On September 27th in the evening, I recharged with 500MG of 30 days data & had a balance of 473MB when I disconnected from my last session (before midnight). 2. Between 3 and 4 am of the 28th I connected and almost 360MB was fast consumed as I disconnected with only 113MB remaining in merely less than 15 minutes later… 3. Attached is screenshot of how a total of 165MB data bundles were depleted in less than 16 minutes on the 29th of September. 4. I must add that this has been the case for the most of September, with no significant variation in the use of internet on the PC nor updates as also showing on the screenshot attached. 5. Honestly, can Vodacom rationalize this erratic consumption of data? Refund some of it at the least? And/or explain why it is so inconsistent? For I wouldn’t post this complaint if I wasn’t discontented by having to buy data only to have it vanish before it even serves purpose…
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Vodacom's replyOfficial
30 Sept 2017, 06:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Sept 2017, 06:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
SN
Sipho N's updateReviewer Update
30 Sept 2017, 08:31Thank you very much for the 500MB of data refund.
SN
Sipho N's update30 Sept 2017, 08:31
Reviewer Update
Thank you very much for the 500MB of data refund.