DB
David B
1 reviews | Active since Jul 2011
24 Jan 2017, 16:10
Erratic data accounting
<p>I have three data accounts with Vodacom.</p> <p>I have had several cases where I was charged excessive costs for out of bundle data. I had no warning of the depletion of my data bundle despite demands that Vodacom streamline that process.</p> <p>I have cancelled my 5 GB data bundle and moved to an alternative service provider after a repeat of this problem in January!<br />During monitoring my data usage this month I noticed that on 19-1-'17 the data on my 3 GB account had depleted to 0 GB. This was curious as the sim card was lying in a drawer and unused. within days it returned to the correct amount again.</p> <p>Today while using that same bundle I received a message stating that my data on that account had been depleted. I was rather surprised and checked on the Vodacom website as I had done previously and found that I had 1.01 GB left.</p> <p>From my experience I have little confidence in the integrity of Vodacom's ability to measure data usage.</p>
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Replies (2)
Vodacom's replyOfficial
24 Jan 2017, 19:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Jan 2017, 19:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
DB
David B's updateReviewer Update
15 Feb 2017, 10:42To date 15-2-'17 I have had no response from Vodacom except a bill for around R1000.
I decided to cancel my contract as I found better value at another service provider.
I have enjoyed better connectivity using the new service provider and plan to cancel my other contracts as soon as Vodacom removes the block to using other service providers' sims on those devices.
DB
David B's update15 Feb 2017, 10:42
Reviewer Update
To date 15-2-'17 I have had no response from Vodacom except a bill for around R1000.
I decided to cancel my contract as I found better value at another service provider.
I have enjoyed better connectivity using the new service provider and plan to cancel my other contracts as soon as Vodacom removes the block to using other service providers' sims on those devices.