lP
laurie P
1 reviews | Active since Aug 2013
09 Jul 2024, 20:56
Erraitc cellphone service
From about April this year ,we've had very erratic sercvice from vodacom.At least 2 to 3 times a day there is no internet connection ,no service,emergency calls only etc.Sometimes its for 2 to 3 days without any service.Like i said ,it been ongoing for the past 4 to 5 months now and it is not being sorted.As far as my understanding go,me and Vodacom has an bunding agreement ,they provide the service and i pay them.At this stage Vodacom is in breech of contract ,i do not recieve the service i am paying for .I have a good mind to cancel all of my ,and my wife's contracts whether they like it or not
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Replies (1)Vodacom's replyOfficial
10 Jul 2024, 08:16 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jul 2024, 08:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
