lP
laurie P

1 reviews | Active since Aug 2013

09 Jul 2024, 20:56

Erraitc cellphone service

From about April this year ,we've had very erratic sercvice from vodacom.At least 2 to 3 times a day there is no internet connection ,no service,emergency calls only etc.Sometimes its for 2 to 3 days without any service.Like i said ,it been ongoing for the past 4 to 5 months now and it is not being sorted.As far as my understanding go,me and Vodacom has an bunding agreement ,they provide the service and i pay them.At this stage Vodacom is in breech of contract ,i do not recieve the service i am paying for .I have a good mind to cancel all of my ,and my wife's contracts whether they like it or not

0
Replies (1)
Vodacom
Vodacom's reply10 Jul 2024, 08:16
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 

Best regards,