MG
Melissa G

1 reviews | Active since Feb 2015

12 Feb 2015, 17:33

ERICSSON SONY Z2

We have a Sony Ericsson Z2 which is still within the 2 year contract period. We own a Construction Company and was sold this phone because it is water resistant and good for sites. Approximately October 2014, we booked it in for repairs with Bedford Centre. It has taken 4 months (the service dept could not find the phone on our contract statement - we have 6 contracts with Vodacom) to tell us that it has water damage due to body perspiration, so sorry for us! YOU MUST BE KIDDING. Body perspiration .... is my husband a walking shower? - I don't think so. I will NOT ACCEPT this as the phone has never been dropped in water and the phone was sold to us as WATER RESISTANT. The attitude of your service / repair department is unprofessional and completely unhelpful. They have sent the phone back to Bedford Centre.<br> NO ONE IS PREPARED TO ASSIST ME. I have had this discussion with Bedford Centre and they have assured me that this phone is sold with Water Resistant as a main feature.<br> IT WOULD BE APPRECIATED IF SOMEONE SORTS THIS OUT .... FOR EXAMPLE - REPLACE MY PHONE!!!

0
Replies (1)
Vodacom
Vodacom's reply13 Feb 2015, 06:40
Official
Hello Melissa Guimbra,

We do thank you for the posting.

The matter will be reffered to a consultant who will investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team

Best regards,